Time Warner Does it AGAIN!

You may have read my blog on 10/9 if not please take the time to read it before proceeding with this blog.

Now that you've read through the blog on 10/9 I'd like to ask you how many calls should it take to correct a bill for $200 more than you owe. The answer should be 1, BUT not so. It took me 3 calls. 2 to people who didn't think it was TWC mistake. You forgot to pay in Oct. I was told, you were late on your bill, you need to send in your bank records. Considering I was looking at them at the time, and know for certain I had paid each month, I asked to be transferred to a manager. OOPS! I was disconnected.
So I called back and asked to go straight to a manager, actually got to talk to one (maybe he should be counted as person 3?) Your were late on your bill, and we only charged you once for a service that incidentally was listed on the bill TWICE. Let me check on that...disconnected AGAIN!

So, not being one who pays bills late or wants to be charged more than what I owe I called a THIRD time. Got a very nice person, named Taraca.
Taraca I said " I'm very frustrated. I do apologize if I sound angry, it's not towards you but I've called 3 times now, been disconnected twice, have a bill that is over $200 over what it should be, have been told it's because I didn't pay a bill that I did, and last month received 6 calls in 2 days from your Sales department. I'm not angry with you, but I want you to know where I'm coming from"
You know what? She actually did her job. She was polite, understanding and handled my call as quickly as she could. Apologized for needing to put me on hold and when the hold was taking awhile actually came back on line to let me know it would be a few minutes longer. She really should get a raise or a promotion at least!
While on the phone with her my phone beeped several times. By the time I got off the phone with her I had 4 voice mails from TWC asking me to rate their customer service.
YOU HAVE GOT TO BE KIDDING ME!!! I started to respond to one, but afraid it would reflect on Taraca decided to make one more phone call to Customer Service. Before I could call I got call number 5 from TWC asking me to rate their customer service.
I finally got through to a person, who gave me a name to email, and suggested that I email from the customer service complaint area on the website. Although, surprisingly she could not tell me how to get there. So...I found it myself. With an hour and a half now wasted of my day on one problem I emailed their customer service and emailed the person and now I'm posting here.

Give me a break! I should definitely should at the least get some kind of billing credit. Oh...just in case you think they don't care while relating this whole situation to my husband on my cell the home line rang. GUESS WHO???

Yes of course TWC wanting me to rate their customer service. TRUST ME YOU DON"T WANT ME TO DO THAT RIGHT NOW!

Have you voted?

Loaded the kids in the car, took them to get a doughnut on the way so they'd have something to do while I voted. I've been warned that there would be long lines and a huge wait. Surprisingly there was neither. Of course that could be because at 9:00am many were already off to work.



I expected to see touch screens or the punch cards. Nope, I was handed a ballot and told to color in the bubbles. We are a nation with vast amounts of technology, and we color in the bubbles when we vote. I felt like I was taking the A.C.T. all over again. I colored in my bubbles faithfully though, and then took it up to a scanner to have it scanned in. The whole process took 15 minutes. Still I couldn't help laughing as I left. My 8 year old said he wished he could vote. I do too, one more vote for our choice couldn't hurt, but I just looked at him and said "maybe by the time you vote it will be digital!"



Happy voting. Go do it, it shouldn't matter how long it takes it's your right and your responsibility.

Z hits YouTube!

Coach Jeff, one of Zach's coaches posted his goal this afternoon on You Tube. He is so excited to be on You Tube. Of course we spent several minutes discussing that if his team hadn't worked together in the defensive zone he would not have gotten the puck and been able to score. Tonight as he prayed for his day, he prayed for his team, for their win, for working together as a team and...for being on You Tube. He's 8 what can we say!