Friday, December 19, 2008

Kids and Fish

Went to the store yesterday in search of some algea eaters for my son's fish tank for Christmas. He's had the tank for almost 2 years now and while we clean it regularly we thought they might help. We've had pretty good luck with the tank. We started with 3 Zebradanio fish, which both Dan and Io died. We added another one at some point that we named Kirk Maltby, sorry to say but he's now been put on permenant retirement (if you know what I mean). Other then that we've only lost one other fish named Swimmer. All in all it's been a success and considering that we currently have half of the Detroit Red Wings represented in his tank Zach is pretty happy.
I found a snail (now known as Sammy for Samuelsson) and 2 algea eaters (Lilja and Lebda}. When Zach got home I sent him upstairs to clean the outside of his tank with windex. He was so surprised when he saw his new fish. He was excited because he knew they could do a good job. Katie was excited too, "ALLERGY EATERS" are just what we need. It was so cute I almost hated to explain that they eat algea not allergies. Although, we could use some allergy eaters at our house as well!

Thursday, December 11, 2008

Pierre McGuire GET IT RIGHT!

My son is currently watching last nights Flames v Wings game, reminding me once again of how many times during that game I had to say "jerk" out loud. I understand the Pierre Maguire words for TSN and therefore is going to support the Canadian teams. While this makes sense, I've seen and heard many other commentators support their home team and still make objective comments. Last night he accused Franzen or Frahhhnzen or Frenzen depending on how he pronounced it at any given moment, of purposely charging at the goalie. Did he even watch the play??? Yes the goalie got bumped into, and yes Franzen was trying to get into a small space, but he only bumped the goalie when he had to put his head down to avoid getting a puck in the face. Oh, that's right Pierre Maguire realized it after his accusation and had to say something about Franzen putting his head down.
If you are going to be a commentator will you PLEASE PRACTICE PRONUNCIATION, or at the very least decide to mispronounce the name the same the entire game. It is not Kronvall or Kronball it is KronWALL! The fact that you couldn't make up your mind Mr. Maquire leads me to one conclusion...you didn't do your homework. Yes the Flames played aggressively, but in the end it was the composure of the Red Wings that won the game. Which we celebrated not only because they are our team, but because we knew it made you have to take back some of your rude comments during the game. You might want to listen to or watch Mickey Redman or Larry Murphy who both seem to be able to do their job, support their team, and not tear down the opponents.
Oh, by the way...TSN please get your sound fixed before the next game!

Sunday, December 7, 2008

Time Warner my Favorite Place for Customer Service!

Would you belive, that Time Warner did it AGAIN! If you read my blog at all you would know that in October and November I've had to deal with issues with Time Warner. Now, it's December and just for the holidays I got to do it all over again!!!!

October-
signed up to get NHL Center ice on 10/7
10/8 3 calls from sales reps to ask if we want Center Ice..uh, yeah signed up for it!
10/9 3 more calls in a row with barely enough time to hang up from the sales reps
asking if we'd like...NHL Center Ice.

Somewhere between Oct and Nov Phil has to call in to get Center Ice reactivated on one of our televisions and is told that it doesn't normally come on both. (which is entirly untrue)

November-
11/5 receive a bill for double what it should be and call not once not twice but THREE times to finally get someone who understands that it is not my fault and to not hang up on me. After 2 days of messing with CSRs I finally get it straightened out. Receive 6 calls asking me to rate their customer service.

December-
12/6 go to watch a game with company over when...guess what it's not on both tvs. Call and get put on hold for 15 minutes (ignoring my guests) so I hung up. Get a call to rate the Customer Service. Rated them as extremely disatisfied.
9:45 call back about Center Ice and ask for a Manager get hung up on
10:00 call back, ask for a Manager, get told I have to talk to them first, and while being transferred get hung up on AGAIN
10:11 call back a THIRD time, tell the person I'm not going to answer any questions till I get a manager and they say, I see you're having problems with Center Ice and in 30 seconds poof it's restored! I told them we need a credit for it on our bill that it has been a waste of my time and energy since October. I get offered $10. HA! Told him that was unacceptable and so he said $15 was the best he could do. I told him I'm calling on Monday to the person who had to deal with the issue last time and after 10 minutes of being on hold he says $25 should make me happy. I of course told him that it did not make me happy, he could put it on my bill but I am still calling on Monday. That for the time I've taken to deal with Time Warner this year I could have made a lot more than $25 if I worked for them.

Don't worry Monday is only a day away and yes...they'll be hearing from me AGAIN!

Monday, December 1, 2008

Merry Christmas!


Merry Christmas! Hope your holiday season is filled with wonderful moments spent with family and friends.